Return Policy

We understand that there may come a time where you need to return a purchase from us and we want to make the returns process as simple and easy as possible for you.

If you are not happy with your purchase from Sydney Van Lining, you can return or exchange it, or have it repaired, or service canceled, in accordance with the terms below.

Consumer Guarantees

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service, you are entitled to:

• cancel your service contract with us
• a refund for the unused portion or compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or services does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund for any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Change of Mind Returns

If you have changed your mind about your purchase, Sydney Van Lining will be pleased to offer you a refund or exchange provided that:

• You return the item within 30 days of purchase
• You produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice)
• The item is in a re-saleable condition, including its original packaging (if any), is unused and as sold

A government-issued form of identification must be presented at the time of the return in order to confirm your identity (for products with a value greater than $50). Personal information collected from you at the time of the return will only be used for the purpose of verifying and processing the return. We will record your name, postal address, phone number, and email address. Your license number and date of birth will not be recorded. These details are collected in accordance with our Privacy Policy.

If you are unable to provide satisfactory proof of purchase, Sydney Van Lining may, at its absolute discretion, provide you with an exchange or Armor Road Cases gift card to the current value of the item.

Unless Australian Consumer Law applies, please note change of mind returns are not available for the following purchases:

• Plywood panels, foam or extrusions cut to sizes
• Custom made road cases

Faulty Goods Returns

If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund or replacement product. Proof of purchase may be your original register receipt, credit card statement, or any other form of evidence.

Sydney Van Lining reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.

How to return your Sydney Van Lining purchase

Refunds can only be paid in the same tender as the original purchase or refunded to the account used to pay for the item.